Visiting Angels of Auburn NH Receives 2015 BBB Torch Award in Large Business Category
Visiting Angels of Auburn NH won the 2015 Better Business Bureau Torch Award in the large business category on June 11, 2015 at the Bedford Village Inn in Bedford NH. The agency earned this award by demonstrating extraordinary efforts in leadership, character, business ethics, marketplace excellence, and superior commitment to exceptional standards.
The award announcement included highlights of the agency’s extraordinary efforts including how Visiting Angels of Auburn NH truly earns their wings by “Creating a Culture of Caring” for their hardworking caregivers and full-time office staff. In April of 2015, the agency won the national Visiting Angels corporate competition for “Best Practices in the area of Caregiver Recruitment and Retention”. Debra Desrosiers will present her agency’s stellar practices at the national 2015 conference to over 500 Visiting Angels franchise owners. As part of the on-boarding process, all employees of Auburn NH Visiting Angels are put through 30 hours of paid, live, classroom-style training. Over 13 hours of training is specifically on Alzheimer’s disease and other forms of dementia which is Debra Desrosiers’ biggest passion in terms of education and caregiver empowerment. Additionally, the agency provides their caregivers with free activity products and ongoing CEU training to improve clients’ quality of life and job satisfaction for caregivers.
Also highlighted were examples of the agency’s high ethical standards. Most notably, the agency recently received the distinguished Best of Home Care Leader in Excellence Award for FOUR YEARS IN A ROW from Home Care Pulse, the leading firm in quality assurance for private duty home care. Receiving this award for four consecutive years made Visiting Angels of Auburn NH one of only two agencies in the country to earn this achievement.
Debra Desrosiers' is known for her hard work and community involvement as an educator in the area of Alzheimer’s disease and other forms of dementia. She has given numerous free educational Lunch ‘n Learn seminars on her course “Caregiver Keys: Navigating the Dementia Journey”. These seminars are open to the general public and have been life changing for attendees.
Since 2012, Debra has been the Regional Leader for The Walk to End Alzheimer’s event in New Hampshire. This role alone takes numerous hours and dedication. Debra was given the “Unsung Hero” Award by Alzheimer’s Association MA/NH Chapter for her dedication for advocacy, education, and awareness of dementia in our community by the Alzheimer’s Association MA NH Chapter in 2012.
Debra has served on the Alzheimer’s Association Memory Walk committee since 2004.
Receiving the 2015 BBB Torch Award is a reflection of the dedication, innovation, and commitment of Visiting Angels of Auburn NH. Debra Desrosiers, Director of the agency, comments, “Our team is thrilled by this honor, but truthfully, I believe everyone should be involved in their community in some way and always striving for excellence by putting in 110% effort to make their clientele and employees happy.”