It is time to celebrate! We are pleased to share the news. Here's the press release:
Visiting Angels of Auburn NH received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care. The Leader in Excellence Award was given to the select few home care businesses that consistently ranked among the highest in 18 or more quality metrics assessed by Home Care Pulse. As a Leader in Excellence, Visiting Angels of Auburn NH is now ranked among the best home care providers in the nation. Further, this award makes the Visiting Angels of Auburn NH one of two agencies in the country who has received in four years in a row!
This accomplishment shows Visiting Angels of Auburn NH’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels of Auburn NH received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels of Auburn NH management team set goals to reach the highest level of excellence possible.
“We do everything in our power to connect deeply with our clients and their families. We sort of adopt the families. As a team, both the caregivers and full time office staff, we stay connected every step of the way. We are very pleased that the feedback we receive reflects our commitment to what we do and how much we care.” says Debra Desrosiers, Owner and Director.
The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.