Q. What kind of services do you provide?
A:  Companion care and personal care services are designed to take over or assist in the activities that elders need to be able to stay at home safely and with dignity. These may include fall prevention, medication and fluid reminders, light housekeeping, meal planning and preparation, grooming or bathing assistance and running errands.

Q: What does the term "aging in place" mean?

A:  This refers to the ability of any person to grow old in their own home or that of their family. It is the opposite of institutional residential care like a nursing home. Sometimes it may mean the ability, with extra help, to stay in an assisted living facility as well.
Q: Do you provide services in assisted living facilities?

A:  Yes. People sometimes discover that the assistance provided in an assisted living facility is not enough to enable them to remain independent. In these cases, Visiting Angels provides a person to make this possible. In some states you are allowed to hire private help in an assisted living facility – or nursing home for that matter.

Q: How does the cost of Visiting Angels compare with assisted living or nursing home care?
A:  The average Visiting Angels service runs about 1/3 the cost of an Assisted Living Facility and less than ¼ of what the skilled facility would cost. Naturally you have to take into consideration the level of services required for that individual at any facility. Costs do vary from coast to coast.

Q: How quickly can home care services be provided/started?
A:  Generally services can be provided within a 48-hour period and often the same day.

Q: Can I change the schedule if I have appointments to keep?
A: Changes are easily accomplished. Our philosophy is to make the schedule work for the family not the agency. You come first. Your needs, your requests, your schedule. We will do everything possible to make sure the schedule you want is the schedule you get.  

Q: How do I start home care services with Visiting Angels?
A:  Call our office at (603) 483-8999 to speak with our staff.  We will gather information to see if our services are appropriate for your family. We will then schedule an appointment at your convenience to come to your home and conduct a free, no obligation assessment. Next at your direction, identify caregivers who have the skills, personality and availability to assist you. You then will be able to meet the caregiver and if you approve, they will begin working for you. 

Q: Are your caregivers LNA’s?
A: Many of our caregivers are LNA’s or have other credentials. However, we feel that it is even more important that all of our caregivers be experienced. Many other agencies will “train” caregivers by showing them videos; we require that every one of our Visiting Angels caregivers have local verifiable experience, and excellent references.

Q: Do your caregivers speak English?
A: All of our caregivers speak, read, and write English. We also have many caregivers that are multi-lingual, so please let us know if you would be more comfortable with a caregiver that also speaks another language in addition to English.

Q: Will I get to meet the caregiver first?
A: Yes! We feel that it is absolutely essential that your caregiver be someone that you feel completely comfortable with. We will introduce you to a caregiver whose skills and personality we feel would be a good fit, and give you the opportunity to select your caregiver after a personal interview.

Q: I only need occasional help, can you provide that?
A: With our ‘Angel Calls’ program we are able to provide one of our on-call caregivers for those who need occasional assistance.

Q: Do you have a 4 hour minimum like other agencies?
A: We recognize that some people really do need service every day, but a 4 hour shift is more than is required. When appropriate, we do everything that we can to schedule shifts of as few as 2 hours.

Q: What about taxes and insurance for the caregivers?
A: Our caregivers remain our employees the entire time that they are in your home. This means that you can be confident knowing that our caregivers are completely covered by our worker’s compensation and liability insurance policies and that all legally required taxes are paid for and handled by Visiting Angels.

Q: Are you a locally owned home care business?
A: Yes. Debra and Ron Desrosiers, the owners of Visiting Angels in Auburn, NH, have been members of this community for their entire lives. Ron and Debra both were raised in Manchester, NH and now reside in Auburn, NH with their 2 children.

Visiting Angels is an active member of the Auburn, NH hosting the Massesbesic Senior group weekly in their office. Ron is also a Volunteer Auburn Fireman.  We also sponsor many events in Greater Manchester, Concord, and Derry areas.  Debra is the current treasurer of the New Hampshire Senior Education Network and volunteers many hours as a hospice volunteer with Sonny their Pet Therapy dog and The Alzheimer’s Association.

Q: Does insurance pay for your service?
A: Non-medical homecare is very similar to Assisted Living. In most cases, our clients pay privately for our services. If the care recipient has Long Term Care (LTC) Insurance, that policy will pay for our services. All LTC benefits are unique (deductibles, waiting periods, maximums, etc.), so contact your LTC provider to verify your policy’s benefits. Medicare does not cover this type of service.

Many U.S. Veterans also have a benefit that pays for our services. Feel free to call our office for your Veteran’s Specialist’s contact information.

Q: What are your rates?
A: Our rates are hourly, and are determined by the amount of hours that are needed by the family. Our rates include all payroll, payroll taxes, bonding, insurance, and worker’s compensation insurance and case management assistance and supervision of staff. The hours required to properly care for your loved one will be based on their needs assessed on the interview and on an ongoing basis.

Q: Are there minimum hours of service required?
A: Yes, we have minimum hours required. Minimums are very helpful in providing quality, consistent care to our clients. Caregivers rely upon these hours for their livelihood, and a consistent schedule leads to consistent care. Our current minimum is two hours per shift (subject to change).

Q: Are your services tax-deductible?
A: Eldercare is considered dependent care (similar to childcare). Contact your accountant for more information on requirements and deduction limits.

Q: Is there an additional cost for errands and transportation?
A: If your caregiver uses their car for errands or transportation you will incur an extra fee for mileage that we reimburse the caregiver for the use of their vehicle.

Q: Which Long Term Care (LTC) Insurance Companies recognize you as a provider?
A: We go through an application process with each LTC Insurance Company. We have gained approval from each LTC Insurance Company to whom we have applied. Here is a list of the companies that recognize us to date:

  • Aetna 
  • Banker’s Life & Casualty Co.
  • John Hancock
  • Genworth Financial
  • Golden Rule (United Healthcare)
  • Mass Mutual
  • Lincoln Financial Group
  • MetLife
  • CNA
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