About Us

"Visiting Angels has always held the philosophy that we are in business to provide the best care possible to our clients as well as total respect to our caregiving staff."

We are committed to making sure you have the best experience possible with Visiting Angels. Everyone on our office staff has personal experience in caregiving. Hiring and managing caregivers takes experience and patience; we have built an office staff that is uniquely equipped to meet our clients’ needs.

Our clients and caregivers have 24-hour access to our office staff. If you need emergency coverage or a change in schedule, our office staff is available to promptly meet your needs. In fact, we don’t ever utilize an answering service – a local Visiting Angels case manager answers our phones 24 hours a day, 365 days a year. We are always available to assist you with whatever needs you have.

We take responsibility for payroll taxes, social security, workers’ compensation, liability, and bonding on each of our caregivers. We also pay close attention to changing employment requirements with the State and Federal agencies. These compliance tasks are time consuming and expensive for families. We take this complication and risk out of your hands.


Debra Desrosiers, CSA, CADC, HCC/MC, Director

Certified Senior Advisor, Certified Alzheimer's/Dementia Coach, Home Care Certified with Memory Care Specialization

 Debra is a native of Manchester NH. After graduating from Southern New Hampshire University with a degree in Business, Debra was employed as a Corporate Controller of a car rental agency servicing six locations in NH & MA for 15 years.  Debra’s first priority has always been customer service and treating people with dignity and respect. Debra had a vision of how she would provide customer service to clients as well as treat employees with respect and compassion if she owned that company. After some serious thought and need for change she went on a mission searching for her own opportunity that would be personally satisfying and would give back to her community. Debra came across Visiting Angels and researched the franchise extensively before purchasing in 2004. Debra has strong family connections with Down syndrome and dementia that led her on the path of servicing families and providing them with the top notch care they deserve. Debra has walked down the path so many of our clients are experiencing themselves. Debra listened to families, often expressing frustration that they had few alternatives other than to place their loved ones in a nursing facility. Before long, Debra’s dream was realized with the families her agency began to care for and had established some great relationships.

In the spring of 2004, Debra resigned from her position with the car rental agency and started the very first Visiting Angels non-medical home care agency in New Hampshire. Debra’s hard work, dedication, and commitment to her clients have earned her an excellent reputation in the community. Since going into business, her agency has served several thousands of families in the southern and central New Hampshire area and her clientele continues to expand.

Community Involvement
Debra Desrosiers has always been an active member in her community.  Debra has served on the Alzheimer’s Association Memory Walk committee since 2003. Over the years, Debra has earned several awards for her fundraising efforts. In 2011, Debra was awarded the “Unsung Hero” award for her dedication for advocacy, education, and awareness of dementia in our community and the 2011& 2012 Front Runner for her fundraising efforts.

  • Debra was given the "Unsung Hero" Award by Alzheimer's Association MA/NH Chapter for her dedication for advocacy, education, and awareness of dementia in our community by the Alzheimer's Association MA/NH Chapter in 2012
  • 2006-2014, Debra was been actively involved in The New Hampshire Senior Education Network and currently as the Treasurer
  • In 2008, Debra took on another mission and had her dog Sonny trained for Pet Therapy and volunteer’s time visiting seniors in nursing facilities and homes
  • 2012 - 2015 Regional Leader for The Walk to End Alzheimer's
  • 2012 Outstanding Market Leadership Award presented by Visiting Angels Corporate Office
  • 2015 Excellence in Leadership Award from Homecare Pulse (one of two homecare agencies in the nation to receive this award)
  • 2015 Better Business Bureau Torch Award winner in large business category  .

Debra is also a certified dementia coach and consultant. To learn more about how she could help your family, click here.


Ron Desrosiers, Director

After Ron earned his business administration degree, he dedicated 15 years of his professional life to the manufacturing industry in inventory control and account management. Inspired by my wife’s vision to create a successful business to address the needs of seniors wanting to stay in their homes, Ron joined her when she opened Visiting Angels in 2004. Ron wears many important and supportive hats here at Visiting Angels. He handles all the accounting for the agency, which is an enormous task considering Visiting Angels employs over 100 caregivers as well as six full time office staff. He also handles much of the IT, all vehicle maintenance for the small fleet of Visiting Angels company cars, and maintains the building and property.

Both Debra and Ron provide a supportive and relaxed atmosphere here for the dedicated office staff at Visiting Angels. Ron enjoys the office staff here and is pleased to have created a workplace where their three dogs are welcome, well cared for, and truly loved by the team! Ron is also very active in community involvement. Ron is a volunteer for the Auburn Fire Department.

 


Jessica Harring, Office Manager
M.S. Human Services, B.S. Social Work, A.A.S. Community Service and Leadership, CDP, LNA

Jessica started her work in the human service field at the age of 12 when she worked as a junior volunteer at Sunbridge Nursing Facility in Wolfeboro NH.  Upon graduating high school, Jess went on to receive an Associate Degree in Community Service and Leadership from the Thompson School of Applied Science at the University of New Hampshire Durham while simultaneously working for the Americorps Victim Assistance Program. Jessica went on to  receive a Bachelor’s degree in Social Work from UNH in 2008 while also working for “A Safe Place” Domestic Violence Shelter out of Portsmouth NH. Additionally, Jessica held internships within the field including: Wildcat Youth Mentors, AIDs Response Seacoast, and the Feminist Health Center in Greenland NH. Once graduating from the University of New Hampshire, Jessica continued her career in the field working as a Career Resource Specialist for people with disabilities at Work Opportunities Unlimited in Dover NH. In 2009, Jessica received an opportunity to work as the community Engagement Coordinator for Planned Parenthood of Northern New England where she worked to recruit and train volunteers and put on outreach events in the community.

 In 2010, Jessica had the chance to spend some time living in the southern part of the country in a retirement community in Fayeteville Arakansas, where she became even more aware of the need for quality healthcare services for people of all ages. Upon returning to NH, Jessica accepted a position with Crotched Mountain Rehabilitation Center (CMRC), a multi-faceted facility for people with brain injuries and disabilities. While working at CMRC, Jessica attended New England College in Henniker and earned a Masters Degree in Human Services. During this time she also maintained an internship with Child and Family Services facilitating drug and alcohol counseling primarily with teens. In 2015, Jessica was the recipient of the Sean Tease scholarship- an award given to those interested in pursuing a career as a direct care provider. This scholarship allowed for Jessica to complete the “Hearts and Minds” program out of Derry NH where she became a Licensed Nursing Assistant in January of 2016.

 Jessica enjoys working with people in all aspects of the human service field. In her down time, Jessica enjoys the thrill of crossing new experiences off of her bucket list- already this year she has gone paintballing, jumped out of a plane and learned how to shoot a target at the gun range. She also enjoys traveling and trying new restaurants. Her future goals include eventually returning to school to complete her Doctorate Degree- possibly in Social Work. 

 


Chara Aylesworth, Case Manager

Chara earned her B.S. from Springfield College with a focus in Social Science. She worked for eight years in the medical field as LNA/equivalent primarily in geriatrics. What does Chara like best about working for Visiting Angels? "I like the interaction and follow through because I can support our clients all the way in their journey of homecare. In my previous job, I’d only see them for a short time. As a Case Manager for Visiting Angels, I enjoy the longer relationship I get to develop with our clients and families."  Chara shines in the area of positive family interactions and enjoys working for an excellent homecare agency with the support of Debra Desrosiers. Chara feels appreciated as an important team member in helping people live well at home. Working in a facility setting (prior to Visiting Angels) showed Chara that the physical and mental decline of the elderly was more rapid than what she now sees in the homes. She says, "I like the environment, I like variety of clients, I especially like working here with this team. It is the most respectful job I've even had. The Desrosiers are good people to work for. I like being able to meet our clients' needs, no matter how unique." When Chara is faced with challenging cases, she excels at working with the clients and families to find a workable solution. She has a great capacity to hear all aspects of a case. From a place of understanding, Chara makes sure the client is heard which makes them more comfortable and empowered. Chara is a natural at working well with people, making a difference, and nurturing long term relationships.


 

Julie Spencer, Case Manager

Julie has worked and trained in the aging industry for over 10 years. She obtained her Master's degree in Gerontology (Management of Aging Services) from the University of Massachusetts (Boston) in 2008 and her Social Worker license (LSW) in 2010.  Prior to working as a social worker she was a licensed real estate appraiser working throughout Massachusetts and New Hampshire.

Previous positions include:

  • Memory Care Director
  • Senior Center Director
  • Long Term Care Options Counselor
  • Resident Service Coordinator
  • Protective Service Worker

 Certifications and trainings include:

  • Certificate in Aging from Boston University – Institute for Geriatric Social Work
  • Certificate in Options Counseling through the Executive Office of Elder Affairs in Massachusetts
  • Certificate in Working Respectfully and Effectively with People with Memory Loss through StilMee Alzheimer coaching
  • Certified Dementia Practitioner through the National Council of Certified Dementia Practitioner’s
  • Certified Trainer for Chronic Disease Self Management Program – Stanford University
  • Join Their Journey Alzheimer’s training through Emeritus Assisted Living

Julie feels strongly that there is a gap in knowledge about services available within the aging population. She sees a general reluctance among seniors to take that important step to seek out services which can help maintain independence and health.  Unfortunately, it is often a crisis situation that leads seniors to seek out services which will help them to remain safely in their home.  It is Julie’s goal to help seniors learn what is available to them, as well as to arrange appropriate and affordable services which serves them and also lightens the load on their families.  

Julie enjoys empowering seniors to use their voice and know their rights as they make decisions about their care.  Julie's professional mission is to help seniors maintain quality of life in the least restrictive setting of their choice while also reducing risk in that environment. Many people can remain safely at home if they are willing to make the needed modifications and are willing to accept available services.  Many times services from a home care company such as Visiting Angels can help put off moving to an assisted living facility or a nursing home, indefinitely.


Patty Martin, Staffing Coordinator 

Patty started in the medical field in 1996 in an optometrist office. She comes to us with an extensive background of clinical experience including pain management, sleep disorders, pulmonary medicine, maternity, and operating room.

Since 2006, she has worked as an LNA in hospitals, nursing care facilities as well as homecare. Most of her experience is with people who have dementia including Alzheimer’s, Parkinson’s, Multiple Sclerosis and Stroke.

Patty is working toward her Bachelor’s degree in Healthcare Management at SNHU.

Patty comments on the benefits of homecare, "It is my experience and belief that the longer people can remain in their home during illness, the more they strive to live. Their familiar environment offers them emotional support and comfort they could never have in a facility type environment. Working here at Visiting Angels has brought me full circle and I enjoy  being able to assist families with keeping their loved one home."

 


Jesse Desrosiers, Administrative Assistant

Jesse Desrosiers is our Administrative Assistant at Visiting Angels with varying tasks on a day to day basis. Jesse graduated from Pinkerton Academy high school in 2015 and received the Mary Anderson Accounting award upon graduation. Jesse is currently enrolled at Manchester Community College pursuing his Business Management degree. While at Pinkerton Academy Jesse was a part of the Academy of Finance program and completed the program in 2015. As the son of Debra and Ron Desrosiers, Jesse was born into the homecare business and has been a part of Visiting Angels since he was eight years old. When Jesse was younger, he would often go to clients’ homes with Debra to provide companionship, play cards with clients and listen to their stories of when they were younger. He has followed Debra’s footsteps in the dementia field by volunteering to help raise money and attending The Walk to End Alzheimer’s in New Hampshire for the last 12 years. Jesse has even taken the “Train the Trainer” program provided by the New Hampshire chapter of the Alzheimer’s Association. Jesse loves working with Visiting Angels and learning from his co-workers; and is very appreciative of the knowledge and experience they have provided him with. 


 

Tina Guerin, Caregiver, Caregiver Mentor

Tina attended Morehead State University in Kentucky prior to transferring to New England College where she received her Bachelor of Arts in Sociology. Upon graduating, she started a 25 year career in the field of corrections holding various positions which included: Correctional Officer, Counselor/Case Manager and Probation/Parole Officer. In addition, she was a co-facilitator with the Rockingham County Task Force as well as a victim liaison and a member of the Mental Health Committee at the Rockingham County Court.

Upon retiring, Tina worked as a case manager in the re-entry program for the Department of Justice until 2010. Shortly thereafter, Tina began working in the healthcare field initially as a Homecare Attendant with Granite State Independent Living.

She joined the team at Visiting Angels five years ago as a Case Manager while still caring for her clients. After three and a half years in the case management capacity Tina made the transition to her current position: Visiting Angels Caregiver and Caregiver Mentor.  These positions have allowed her an opportunity to work several levels and aspects of homecare and she looks forward to a rewarding and successful future with Visiting Angels. 


 

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Sonny, our Resident Pet Therapy Dog
(the Golden Retriever)
For Sonny, no job is too big or two small. Sonny doesn’t discriminate, he loves everyone! And, when asked what he enjoys about working here with the rest of the crew, Sonny says, “If you ever need your heart warmed, I’m your man.”

Sasha, twin sister of Shelby
(the Dobie in the middle in photo)
It's not an easy role to be the little sister, but Sasha does her best everyday! What does she enjoy most about working here? Sasha says, "Well, truthfully, everyone who knows me knows I'm the instigator. I'm trying to be good, but it's so much fun to stir things up a little!"

Shelby, twin sister of Sasha
(the Dobie on the right in photo)
"As Sasha's twin sister my job is to finish whatever she starts. I'm very sweet and I know how to work the crowd to get my treats. If that doesn't work, I'll get my big paws on the back of your chair and let out a little bark. I know I'm irresistible and have no shame admitting it."