About Us

"Visiting Angels has always held the philosophy that we are in business to provide the best care possible to our clients as well as total respect to our caregiving staff."

We are committed to making sure you have the best experience possible with Visiting Angels. Everyone on our office staff has personal experience in caregiving. Hiring and managing caregivers takes experience and patience; we have built an office staff that is uniquely equipped to meet our clients’ needs.

Our clients and caregivers have 24-hour access to our office staff. If you need emergency coverage or a change in schedule, our office staff is available to promptly meet your needs. In fact, we don’t ever utilize an answering service – a local Visiting Angels case manager answers our phones 24 hours a day, 365 days a year. We are always available to assist you with whatever needs you have.

We take responsibility for payroll taxes, social security, workers’ compensation, liability, and bonding on each of our caregivers. We also pay close attention to changing employment requirements with the State and Federal agencies. These compliance tasks are time consuming and expensive for families. We take this complication and risk out of your hands.


Debra Desrosiers, CSA, CADC, HCC/MC, Director
Certified Senior Advisor, Certified Alzheimer's/Dementia Coach, Home Care Certified with Memory Care Specialization

Debra is a native of Manchester NH. After graduating from Southern New Hampshire University with a degree in Business, Debra was employed as a Corporate Controller of a car rental agency servicing six locations in NH & MA for 15 years.  Debra’s first priority has always been customer service and treating people with dignity and respect. Debra had a vision of how she would provide customer service to clients as well as treat employees with respect and compassion if she owned that company. After some serious thought and need for change she went on a mission searching for her own opportunity that would be personally satisfying and would give back to her community.

Debra came across Visiting Angels and researched the franchise extensively before purchasing in 2004. Debra has strong family connections with Down syndrome and dementia that led her on the path of servicing families and providing them with the top notch care they deserve. Debra has walked down the path so many of our clients are experiencing themselves. Debra listened to families, often expressing frustration that they had few alternatives other than to place their loved ones in a nursing facility. Before long, Debra’s dream was realized with the families her agency began to care for and had established some great relationships.

In the spring of 2004, Debra resigned from her position with the car rental agency and started the very first Visiting Angels non-medical home care agency in New Hampshire. Debra’s hard work, dedication, and commitment to her clients have earned her an excellent reputation in the community. Since going into business, her agency has served several thousands of families in the southern and central New Hampshire area and her clientele continues to expand.

Community Involvement

Debra Desrosiers has always been an active member in her community.  Debra has served on the Alzheimer’s Association Memory Walk committee since 2003. Over the years, Debra has earned several awards for her fundraising efforts. In 2011, Debra was awarded the “Unsung Hero” award for her dedication for advocacy, education, and awareness of dementia in our community and the 2011& 2012 Front Runner for her fundraising efforts.

  • Debra was given the "Unsung Hero" Award by Alzheimer's Association MA/NH Chapter for her dedication for advocacy, education, and awareness of dementia in our community by the Alzheimer's Association MA/NH Chapter in 2012
  • 2006-2014, Debra was been actively involved in The New Hampshire Senior Education Network and currently as the Treasurer
  • In 2008, Debra took on another mission and had her dog Sonny trained for Pet Therapy and volunteer’s time visiting seniors in nursing facilities and homes
  • 2012 - 2015 Regional Leader for The Walk to End Alzheimer's
  • 2012 Outstanding Market Leadership Award presented by Visiting Angels Corporate Office
  • 2015 Excellence in Leadership Award from Homecare Pulse (one of two homecare agencies in the nation to receive this award)
  • 2015 Better Business Bureau Torch Award winner in large business category  .

Debra is also a certified dementia coach and consultant. To learn more about how she could help your family, click here.


Ron Desrosiers, Director

After Ron earned his business administration degree, he dedicated 15 years of his professional life to the manufacturing industry in inventory control and account management. Inspired by my wife’s vision to create a successful business to address the needs of seniors wanting to stay in their homes, Ron joined her when she opened Visiting Angels in 2004. Ron wears many important and supportive hats here at Visiting Angels. He handles all the accounting for the agency, which is an enormous task considering Visiting Angels employs over 100 caregivers as well as six full time office staff. He also handles much of the IT, all vehicle maintenance for the small fleet of Visiting Angels company cars, and maintains the building and property.

Both Debra and Ron provide a supportive and relaxed atmosphere here for the dedicated office staff at Visiting Angels. Ron enjoys the office staff here and is pleased to have created a workplace where their three dogs are welcome, well cared for, and truly loved by the team! Ron is also very active in community involvement. Ron is a volunteer for the Auburn Fire Department.


Jessica Harring, Office Manager
M.S. Human Services, B.S. Social Work, A.A.S. Community Service and Leadership, CDP, LNA

Jessica started her work in the human service field at the age of 12 when she worked as a junior volunteer at Sunbridge Nursing Facility in Wolfeboro NH.  Upon graduating high school, Jess went on to receive an Associate Degree in Community Service and Leadership from the Thompson School of Applied Science at the University of New Hampshire Durham while simultaneously working for the Americorps Victim Assistance Program. Jessica went on to  receive a Bachelor’s degree in Social Work from UNH in 2008 while also working for “A Safe Place” Domestic Violence Shelter out of Portsmouth NH. Additionally, Jessica held internships within the field including: Wildcat Youth Mentors, AIDs Response Seacoast, and the Feminist Health Center in Greenland NH. Once graduating from the University of New Hampshire, Jessica continued her career in the field working as a Career Resource Specialist for people with disabilities at Work Opportunities Unlimited in Dover NH. In 2009, Jessica received an opportunity to work as the community Engagement Coordinator for Planned Parenthood of Northern New England where she worked to recruit and train volunteers and put on outreach events in the community.

 In 2010, Jessica had the chance to spend some time living in the southern part of the country in a retirement community in Fayeteville Arakansas, where she became even more aware of the need for quality healthcare services for people of all ages. Upon returning to NH, Jessica accepted a position with Crotched Mountain Rehabilitation Center (CMRC), a multi-faceted facility for people with brain injuries and disabilities. While working at CMRC, Jessica attended New England College in Henniker and earned a Masters Degree in Human Services. During this time she also maintained an internship with Child and Family Services facilitating drug and alcohol counseling primarily with teens. In 2015, Jessica was the recipient of the Sean Tease scholarship- an award given to those interested in pursuing a career as a direct care provider. This scholarship allowed for Jessica to complete the “Hearts and Minds” program out of Derry NH where she became a Licensed Nursing Assistant in January of 2016.

 Jessica enjoys working with people in all aspects of the human service field. In her down time, Jessica enjoys the thrill of crossing new experiences off of her bucket list- already this year she has gone paintballing, jumped out of a plane and learned how to shoot a target at the gun range. She also enjoys traveling and trying new restaurants. Her future goals include eventually returning to school to complete her Doctorate Degree- possibly in Social Work.


Emily

Emily Feugill, HR Manager
M.S. Human Resource Management, B.S. Business Administration, SPHR, SHRM-SCP

Emily completed the 3-Year Honors Program at Southern New Hampshire University, earning her Bachelor’s Degree in Business Administration. A week before graduating, she began working in the Human Resources field and has continued growing in her career since. Emily earned a Master’s degree in Human Resource Management from Emmanuel College and holds her SPHR and SHRM-SCP designations.

Emily came to Visiting Angels with over 11 years of HR experience in the telecommunications industry. She comes from a family of medical and human services professionals and felt this industry change would allow her to continue utilizing her HR skills, abilities and knowledge while providing a positive impact.


Angela WebReady

Angela Young, Case Manager

Angela is a case manager who works with Visiting Angels to assist clients in difficult situations with advice, figure out what kind of help is needed, create plans for assistance, keep tabs on progress, and work with caregivers and other professionals to provide the best care possible.

Angela is compassionate with people going through difficult times and will go the extra mile to work with them in a positive way to help make forward strides.
Angela has worked in the home healthcare field for over 20 years, including 20 years at Genesis Healthcare, many of which was working with dementia and Alzheimer’s patients. Angela started her career as a Licensed Nurse’s Aide, then obtained a Certificate for Geriatric Nurse’s Aide Specialist, in 2014 graduated with a Bachelor’s Degree in HealthCare Administration, and most recently completed a course to become a Certified Dementia Practitioner.


Danielle Merrill, Case Manager

Danielle Merrill is a case manager at Visiting Angels. Danielle started her career in healthcare at the age of 18, when she became a nursing assistant, working in assisted living facilities and later for Elliot Hospital.

In 2008 Danielle joined the U.S. Army Reserves, becoming an emergency medical technician and was deployed in 2011 to Afghanistan during Operation Enduring Freedom, and continues to serve our country as a combat medic. Upon returning from deployment she worked for Visiting Nurses Association, where she specialized in working with seniors with dementia and Alzheimer’s.

In 2013 Danielle moved to Texas, where she worked as an emergency medical technician in the emergency department of a level 1 trauma center in downtown Fort Worth, which was also the county hospital. Since moving back to New Hampshire this year, Danielle is continuing her education at South University pursuing a bachelor’s degree in Healthcare management.


Jesse Desrosiers, Administrative Assistant

Jesse Desrosiers is our Administrative Assistant at Visiting Angels with varying tasks on a day to day basis. Jesse graduated from Pinkerton Academy high school in 2015 and received the Mary Anderson Accounting award upon graduation. Jesse is currently enrolled at Manchester Community College pursuing his Business Management degree. While at Pinkerton Academy Jesse was a part of the Academy of Finance program and completed the program in 2015. As the son of Debra and Ron Desrosiers, Jesse was born into the homecare business and has been a part of Visiting Angels since he was eight years old.

When Jesse was younger, he would often go to clients’ homes with Debra to provide companionship, play cards with clients and listen to their stories of when they were younger. He has followed Debra’s footsteps in the dementia field by volunteering to help raise money and attending The Walk to End Alzheimer’s in New Hampshire for the last 12 years. Jesse has even taken the “Train the Trainer” program provided by the New Hampshire chapter of the Alzheimer’s Association. Jesse loves working with Visiting Angels and learning from his co-workers; and is very appreciative of the knowledge and experience they have provided him with.


 

Tina Guerin, Caregiver, Caregiver Mentor

Tina attended Morehead State University in Kentucky prior to transferring to New England College where she received her Bachelor of Arts in Sociology. Upon graduating, she started a 25 year career in the field of corrections holding various positions which included: Correctional Officer, Counselor/Case Manager and Probation/Parole Officer. In addition, she was a co-facilitator with the Rockingham County Task Force as well as a victim liaison and a member of the Mental Health Committee at the Rockingham County Court.

Upon retiring, Tina worked as a case manager in the re-entry program for the Department of Justice until 2010. Shortly thereafter, Tina began working in the healthcare field initially as a Homecare Attendant with Granite State Independent Living.

She joined the team at Visiting Angels five years ago as a Case Manager while still caring for her clients. After three and a half years in the case management capacity Tina made the transition to her current position: Visiting Angels Caregiver and Caregiver Mentor.  These positions have allowed her an opportunity to work several levels and aspects of homecare and she looks forward to a rewarding and successful future with Visiting Angels.


 dogs_with_tshirtsSonny, our Resident Pet Therapy Dog
(the Golden Retriever)
For Sonny, no job is too big or two small. Sonny doesn’t discriminate, he loves everyone! And, when asked what he enjoys about working here with the rest of the crew, Sonny says, “If you ever need your heart warmed, I’m your man.”

Sasha, twin sister of Shelby
(the Dobie in the middle in photo)
It's not an easy role to be the little sister, but Sasha does her best everyday! What does she enjoy most about working here? Sasha says, "Well, truthfully, everyone who knows me knows I'm the instigator. I'm trying to be good, but it's so much fun to stir things up a little!"

Shelby, twin sister of Sasha
(the Dobie on the right in photo)
"As Sasha's twin sister my job is to finish whatever she starts. I'm very sweet and I know how to work the crowd to get my treats. If that doesn't work, I'll get my big paws on the back of your chair and let out a little bark. I know I'm irresistible and have no shame admitting it."


Family Portal

We have created this Family Portal so that our clients' families can see what is happening with their Mom or Dad anytime.

 

Dementia Coaching/Consulting by Debra Desrosiers

Debra Desrosiers, CSA, CADC, HCC/MC is passionate about educating and empowering families and professional care partners in caring for those with dementia. She is a Certified Senior Advisor (CSA), a Certified Alzheimer's/Dementia Coach (CADC), Home Care Certified with a Specialization in Memory Care, and the Owner & Director of Visiting Angels in Auburn, NH since 2004.

Debra offers professional dementia coaching and consulting to families in person or over Skype. This service helps families:

  • Build a better relationship with a loved one
  • Recognize the top signs of dementia
  • Receive resources for education, support, and empowerment
  • Learn effective techniques to keep your loved one peaceful

For those transitioning into a nursing home, consulting services can help create a seamless and compassionate process. 

Learn more about Debra's program: Caregiver Keys

 

 

Reviews


It is my pleasure to provide this testimonial for Debra Desrosiers.  I first met Debra back in 2010, when the Visiting Angels of Auburn was contracted to provide homecare for my father, when he was first diagnosed with Alzheimer's.  With early onset memory loss, it is important that the family member maintains their independence, safely, as long as possible.  My dad wanted to stay at home.  His wishes were achieved because of Debra’s great work, as well as her employees.  He remained at home and passed away, in hospice at home, the fall of 2013.  His “Vangels” were with him until the very end, providing him the care he required, at a high level of quality.    

Debra always went above and beyond.  She visited my dad personally throughout the years and maintained a relationship with him even as he lost memory and declined.  She understood his needs, showed compassion and provided guidance to family members.  On countless occasions, she steadied my heart and mind with her sound suggestions and knowledge.  Debra continually advocated for my dad throughout the years.  When necessary, she would call his mental health and / or medical providers.

Despite having to monitor all her clients and run a company, she also works diligently in the local community to increase dementia / Alzheimer’s awareness.  I will be forever thankful to Debra and recommend her and her Visiting Angels of Auburn.   

Lisa Cherrington

I am a very satisfied client of the Visiting Angels. A wonderful Angel, Peg W, spends a few hours every week with my mother who suffers from Alzheimer’s disease. It’s really hard to see my mom this way and was a difficult decision to place her in a long term care facility. Just knowing that Peg is there with her on days that my work schedule prevents me from being there, eases my worries considerably. I am very happy with Visiting Angels and would absolutely encourage anyone who’s thinking of this service to move forward and do it.

Pamela G

You have excellent, caring, quality people. In caring for my Mother, they always maintained her dignity. She was always in charge of her care. They provided companionship as well as care. It gave the family quality visiting time. Words cannot express how pleased we were with this service.

Paul D. Therrien

Dear Debra and all at Visiting Angels, I wanted to take a moment and tell you how much our family appreciates everything that the ANGELS in your company do to help us with my Papa Joe. He will be 101 in March and I feel that you all have been a big part in making this happen. Your family has made our family very happy and able to keep my grandfather at home with us. Thank you for all you do.

Debbie T

It is my privilege to let you, the Visiting Angels, know that I have been very happy to have the Visiting Angels help me when I was home with shopping and appointments, as I can no longer drive. They were very good to help me plan our time and make the trips cost effective. When I moved to a senior facility and needed them again, they were there to help me plan hours and care I needed. The “Angels” who came were competent, caring and friendly. They know their job.

Pauline L


EMPLOYMENT

I have the pleasure of working with Debra and her staff for almost two years. Visiting Angels has been by far the best place to work for! The staff is there 24/7 to meet all of your needs as well as your clients' needs. The families get involved no matter how far away they are. There is always someone to help answer all questions no matter what time it may be. We thrive on emergency cases because everyone stops what we are doing and jumps right in to action. Debra and staff have a true passion for helping people no matter how far or how small we will accommodate your needs. All of her staff is hand pick by Debra and Stacey. We are all specialized in different areas of care. Stacey does offer in-service classes that help us get the basics just in case we need it. Debra also has professionals come in and talk about different areas of our job that will benefit all of us. I highly recommend Visiting Angels to all families that are in need of help. We want to keep the family members home for as long as possible. We all love what we do!!!! I am extremely proud to work with such a caring and passionate company such as Visiting Angels!!

Maureen B.

Visiting Angels has provided me with a meaningful job and numerous opportunities to learn, grow and to enrich not only my life but my clients’ lives, for the past 2 ½ years. Most clients appreciate having the opportunity to share stories about their experiences, fears, challenges and celebrations. It is a pleasure to listen to their stories while providing care and completing chores and tasks that clients can no longer manage alone.

I would recommend Visiting Angles to anyone in need of capable, consistent and compassionate care for themselves or for loved ones.

Judy L

I've been working for Visiting Angels for over four years. I can't imagine my life without all the wonderful people that I've met...not only other caregivers and clients, but the families and friends of clients plus the people at the various facilities that I've gone to. Becoming a caregiver with Visiting Angels was one of the best decisions I ever made.

Sheila P

I can honestly say that working for Visiting Angels has been the best career change for me. I feel this agency is very caring of our clients and its caregivers. It is very rewarding for me to see how happy our clients are with our services. The in-services and training we get are a great source of information. I find them most helpful! I appreciate the thoughtful cards you send us thru the year.

Thank you Debra,
Patricia B

 

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